INFOMATE
Infomate (Pvt) Limited
Infomate is a wholly owned subsidiary of John Keells Holdings PLC and a leading Business Process Management (BPM) company serving clients in Sri Lanka and in international markets including Australia, the Nordic region, the United Kingdom and North America. Established in 2004 as Sri Lanka's first shared services centre, Infomate was created to streamline and standardise processes across the John Keells Group, and has since grown into one of the country's leading BPM exporters.
Infomate is recognised by Everest Group in its 2026 PEAK Matrix assessments for Integrated Finance and Accounting Services (FAS) and Integrated FAS for Mid-market Enterprises, having been the first Sri Lankan company to feature in the PEAK Matrix in 2025. It was also Sri Lanka's first ISO 27001-certified accounting BPO.
With a team of over 600 professionals, including accountants holding ACCA, CIMA, CA and CMA qualifications, Infomate delivers from Colombo and Kurunegala, with the two-city footprint forming part of its business continuity plan. Teams work across ERP platforms including SAP, Oracle, Microsoft Dynamics, NetSuite, JD Edwards, Xero, MYOB, Visma and Xledger, supporting clients with 24/7/365 operations.
Services
Finance & Accounting
- Procure-to-Pay: vendor master maintenance, workflow solutions, payment processing, spend analysis and vendor reconciliations
- Order-to-Cash: customer masters, orders, customer invoicing, receipting and debtors management
- Fixed Asset Management: asset masters, acquisitions, disposals and asset register maintenance
- Record-to-Report: bank reconciliations, general ledger management, balance sheet and variance analysis, fraud analytics, management dashboards and customised MIS
- Financial Services & Analytics: credit evaluation and affordability calculations, identity checks, anti-money laundering checks, evaluation of loan applications, summaries for underwriters, P&L analysis and divisional reporting
HR & Payroll Outsourcing
- Recruitment and selection: job advertisements, shortlisting, interview scheduling, aptitude assessments, reference checks and offer letters
- Onboarding and Employee Central: HRIS setup, employment agreements and personal files
- Offboarding: resignation and exit coordination, service and experience letters
- HR administration: promotions, contract renewals, probation confirmations and medical insurance coordination
- Payroll processing and administration
Back Office Services
- KYC and AML checks
- Procurement
- Facilities management
- Shipping documentation
- Data entry and image annotation
- Process mapping
Customer & Sales Support
- Customer and supplier helpdesk, including 24/7 email, website and social media inquiries
- Call centres
- Telesales and telemarketing
- Lead generation
Global Capability Centres
- GCC-as-a-service: dedicated offshore teams set up and run by Infomate on behalf of the client
Industries
Infomate serves clients across 12+ industries, including:
- Agriculture
- Financial Services
- FMCG
- Healthcare
- Hospitality
- IT & Software
- Manufacturing
- Pharmaceutical
- Real Estate
- Retail
- Telecom Providers
Regions
Alongside its Sri Lankan client base, Infomate serves clients in more than 10 countries across four continents:
- Australia: providing BPO services since 2012
- The Nordic region: a relationship spanning more than a decade, beginning with a leading office relocation company
- United Kingdom: serving clients since 2018
- North America: working with clients across the USA and Canada since 2019
Why Infomate
- Sri Lanka's first and most experienced BPM provider, with more than two decades in the industry
- 100+ active clients, 600+ staff and 8 million transactions processed a year
- Recognised in the Everest Group PEAK Matrix in 2025 and 2026
- ISO 27001-certified for information security
- Three facilities across Colombo and Kurunegala, with business continuity built in
- Great Place to Work certified, and an equal opportunity employer with a 60% female workforce
- Pioneer of Sri Lanka's first rural BPO centres in Jaffna, Mahawilachchiya and Seenigama, creating impact sourcing opportunities for women and youth
To learn more, visit www.infomateworld.com
For further information, contact:
Infomate (Pvt) Limited
No. 04, Leyden Bastian Street, Colombo 01, Sri Lanka
Telephone: +94 11 214 9700
E-mail: [email protected]
Infomate (Pvt) Limited
Infomate is a wholly owned subsidiary of John Keells Holdings PLC and a leading Business Process Management (BPM) company serving clients in Sri Lanka and in international markets including Australia, the Nordic region, the United Kingdom and North America. Established in 2004 as Sri Lanka's first shared services centre, Infomate was created to streamline and standardise processes across the John Keells Group, and has since grown into one of the country's leading BPM exporters.
Infomate is recognised by Everest Group in its 2026 PEAK Matrix assessments for Integrated Finance and Accounting Services (FAS) and Integrated FAS for Mid-market Enterprises, having been the first Sri Lankan company to feature in the PEAK Matrix in 2025. It was also Sri Lanka's first ISO 27001-certified accounting BPO.
With a team of over 600 professionals, including accountants holding ACCA, CIMA, CA and CMA qualifications, Infomate delivers from Colombo and Kurunegala, with the two-city footprint forming part of its business continuity plan. Teams work across ERP platforms including SAP, Oracle, Microsoft Dynamics, NetSuite, JD Edwards, Xero, MYOB, Visma and Xledger, supporting clients with 24/7/365 operations.
Services
Finance & Accounting
- Procure-to-Pay: vendor master maintenance, workflow solutions, payment processing, spend analysis and vendor reconciliations
- Order-to-Cash: customer masters, orders, customer invoicing, receipting and debtors management
- Fixed Asset Management: asset masters, acquisitions, disposals and asset register maintenance
- Record-to-Report: bank reconciliations, general ledger management, balance sheet and variance analysis, fraud analytics, management dashboards and customised MIS
- Financial Services & Analytics: credit evaluation and affordability calculations, identity checks, anti-money laundering checks, evaluation of loan applications, summaries for underwriters, P&L analysis and divisional reporting
HR & Payroll Outsourcing
- Recruitment and selection: job advertisements, shortlisting, interview scheduling, aptitude assessments, reference checks and offer letters
- Onboarding and Employee Central: HRIS setup, employment agreements and personal files
- Offboarding: resignation and exit coordination, service and experience letters
- HR administration: promotions, contract renewals, probation confirmations and medical insurance coordination
- Payroll processing and administration
Back Office Services
- KYC and AML checks
- Procurement
- Facilities management
- Shipping documentation
- Data entry and image annotation
- Process mapping
Customer & Sales Support
- Customer and supplier helpdesk, including 24/7 email, website and social media inquiries
- Call centres
- Telesales and telemarketing
- Lead generation
Global Capability Centres
- GCC-as-a-service: dedicated offshore teams set up and run by Infomate on behalf of the client
Industries
Infomate serves clients across 12+ industries, including:
- Customer and supplier helpdesk, including 24/7 email, website and social media inquiries
- Agriculture
- Financial Services
- FMCG
- Healthcare
- Hospitality
- IT & Software
- Manufacturing
- Pharmaceutical
- Real Estate
- Retail
- Telecom Providers
Regions
Alongside its Sri Lankan client base, Infomate serves clients in more than 10 countries across four continents:
- Australia: providing BPO services since 2012
- The Nordic region: a relationship spanning more than a decade, beginning with a leading office relocation company
- United Kingdom: serving clients since 2018
- North America: working with clients across the USA and Canada since 2019
Why Infomate
- Sri Lanka's first and most experienced BPM provider, with more than two decades in the industry
- 100+ active clients, 600+ staff and 8 million transactions processed a year
- Recognised in the Everest Group PEAK Matrix in 2025 and 2026
- ISO 27001-certified for information security
- Three facilities across Colombo and Kurunegala, with business continuity built in
- Great Place to Work certified, and an equal opportunity employer with a 60% female workforce
- Pioneer of Sri Lanka's first rural BPO centres in Jaffna, Mahawilachchiya and Seenigama, creating impact sourcing opportunities for women and youth
To learn more, visit www.infomateworld.com
For further information, contact:
Infomate (Pvt) Limited
No. 04, Leyden Bastian Street, Colombo 01, Sri Lanka
Telephone: +94 11 214 9700
E-mail: [email protected]